Return and Refund Policy
Introduction
At Bulk Liquidation Pallet, customer satisfaction is our top priority. We strive to provide the best quality products and services. If you are not entirely satisfied with your purchase, we are here to help.
Returns
Eligibility
Non-Returnable Items
Return Shipping Costs
- Items must be returned within 30 days of receipt.
- Items must be in the original packaging and in the same condition as received.
- Proof of purchase is required for all returns.
- Perishable goods
- Custom or personalized items
- Digital products
Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
Process
- Contact Us: Before returning any item, please contact our customer service at info@bulkliquidationpallet.com or call us at +1 (424) 253-6825
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Shipping: Pack the item securely, include the RA number, and ship it to the address provided in the return instructions.
Refunds
Inspection and Approval
Processing Time
Partial Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original method of payment.
- Refunds typically take 5-10 business days to process, depending on your payment method.
- Partial refunds may be issued for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
Damaged or Incorrect Items
Availability
Contact Us
- If you received a damaged or incorrect item, please contact us immediately. We will provide instructions for returning the item and send a replacement at no additional cost.
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- Exchanges are subject to product availability. If the desired item is not available, a full refund will be issued.
If you have any questions about our return and refund policy, please contact us at:
- Email: support@bulkliquidationpallet.com
- Phone: [Your Phone Number]
- Address: [Your Company Address]